可以免费取消我在Iberostar Selection Riviera Cancún - 全包式的预订并获得全额退款吗？

是的，Iberostar Selection Riviera Cancún - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Iberostar Selection Riviera Cancún - 全包式有游泳池吗？

是的，有5 个室外游泳池和儿童游泳池。住客可以在 08:00 至 19:00 期间使用游泳池。

Iberostar Selection Riviera Cancún - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在Iberostar Selection Riviera Cancún - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 11:00。

在Iberostar Selection Riviera Cancún - 全包式及其附近有什么游览观光项目？

现场活动包括划皮艇，您可以畅享其中，还可以在网球场锻炼提升您的球技。您可尽情享受 SPA 水疗，还有 5 个室外游泳池供您游泳。Iberostar Selection Riviera Cancún - 全包式也拥有6 间酒吧和健身俱乐部，以及私人室内热水浴缸和花园。

Iberostar Selection Riviera Cancún - 全包式店内或附近是否有餐厅？

是的，有 6 家店内餐厅，提供国际美食。

Iberostar Selection Riviera Cancún - 全包式拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有室内私人热水浴缸和按摩浴缸浴缸。

Iberostar Selection Riviera Cancún - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台。

Iberostar Selection Riviera Cancún - 全包式周边区域环境如何？

从Iberostar Selection Riviera Cancún - 全包式仅需5 分钟步行可至莫雷洛斯港礁国家公园。

莫雷洛斯港Iberostar Selection Riviera Cancún - 全包式住宿优惠| Hotels.com 好订网

Q: Iberostar Selection Riviera Cancún - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: Iberostar Selection Riviera Cancún - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台。

8/10 很好

2025 年 1 月 17 日

The staff so kind and nice

Keith，4 晚行程

Expedia真实住客点评

10/10 绝佳

2026 年 1 月 10 日

We had a fantastic family vacation at Iberostar Selection Riviera Cancún and would absolutely return. The resort is on the smaller side, which turned out to be a huge plus; everything felt calm, easy to navigate, and never overwhelming. It’s perfect if you want relaxation instead of chaos. The rooms were beautifully renovated, clean, modern, and thoughtfully designed. The standout feature? The large jacuzzi soaking tub was a dream after long days in the sun. It honestly felt like a mini spa in the room. A huge highlight was the fitness program. The classes were excellent—well-run, energizing, and led by a knowledgeable, motivating trainer who clearly cared about proper form and about making the workouts accessible yet effective. It was refreshing to have fitness options that felt genuinely high quality rather than an afterthought. For families, the kids' club was outstanding. The staff were kind, engaged, and clearly experienced with children. Activities were well organized, fun, and age-appropriate, which gave us peace of mind—and some much-appreciated downtime knowing the kids were happy and well cared for. And across the entire resort, the staff were consistently warm and attentive without ever being intrusive. Service felt personal and sincere.

rebecca，15 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2026 年 1 月 5 日

Chambre très propre et bien entretenu chaque jour (durée du séjour 11 jours). Les piscines sont un peu abîmé. Par contre la plage est inexistante. Une toute petite partie devant l hôtel mais on ne peut pas se baigner car l'eau et marron avec des résidus de sargasse. Le personnel est au petit soin. Le club enfant est parfait. Beaucoup d'activité proposé mais l'endroit reste calme. Le gros point négatif, très éloigné de la route, il faut donc prendre un taxi ou un uber pour faire le moindre déplacement, impossible de se déplacer à pied, la route n'est pas terminé et c'est très dangeureux.

Lucie，11 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2026 年 1 月 2 日

ELIO，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 23 日

Comida, limpeza e habitações excelentes. Praia infelizmente muito sargaco.. localizacao tamnem nao é muito boa

Vinicius，3 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 12 月 11 日

Rooms and the general property was very clean, the staff was helpful and friendly. The food was great also. The beach was not in swimming condition

veronica，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 5 日

Andreas，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 23 日

Crystal，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 12 日

Love this place! My husband and I had an amazing time

Emily Vanesa，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 2 日

Clean, spacious rooms,

Barbara，7 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 10 月 30 日

My request/complain regarding AC in my room was handled very poorly and unprofessionally by the manager on duty.

IULIAN，3 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 10 月 29 日

Not the most ideal hotel, they advertise 6 restaurants and 11 bars I believe but only 2 restaurants were open and only 1 - 2 bars at a time were open. The bars are only open from 10-11 which is not ideal for a bunch of young people who would like to party. The swim up bar kinda lacked, they didn’t have ice half the time, the rooms were very well taken care of, but this hotel lacks entertainment and excitement. BE CAREFUL OF THE EXCUSION GUY LOIDY- he is a SCAMMER!!!!! I paid a lot of money to go out on excursions and my friend ended up getting drugged on one of them and later we found out that Loidy purposely sent us on the wrong excursions in order to make a profit. DO NOT TRUST HIM.

Anna，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 28 日

Lastima que la playa ya no existe pornlas tormentas y lonque hay ahora esta lleno de zargazo, pero el hotel tiene actividades e instalaciones excelentes

Alejandro，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 28 日

Nice room, staff was very friendly and the place is beautiful

sandra，4 晚结伴旅行

Expedia真实住客点评

2/10 很差

2025 年 10 月 28 日

Victoria，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 28 日

Travis，5 晚行程

Travelocity真实住客点评

6/10 好

2025 年 10 月 28 日

Meliesea，3 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 10 月 27 日

So I think our issue is primarily with expedia but also with iberostar. The property should have been shut down during renovations instead of having most of the facilities closed. ESPECIALLY - we should have been informed of these minimalist facilities when booking as I would have never finalized if I had of been informed. Food quality was exceptional but no buffet and repetitive food choices and confusing alternating venues. Beach front is non existent basically and in the middle of nowhere with only expensive taxis and Ubers to get anywhere. Alcohol unavailable anywhere after 11 PM!!!! Ridiculous. Zero evening entertainment nearly all the nights we were there ( DJ does NOT COUNT as a ‘show’). No hot water for the fist half of our stay. Gym was unavailable two of the days I was there and I SPECIFICALLY look for that and is very important to me. Especially when nothing is walkable for alternatives. The spa is extremely pricey but the service is above and beyond if you want to treat yourself. The staff was our only saving Grace here. Janet and Freddy went out of their way with the rest of the staff to try and appease our disappointments. Some of the exceptional Staff members- ALEXA, JAICO, CRUZ, ALFREDO AND OUR LOVE CEIDI!! Thank you everyone. Coffee bar closed ( another one of my reasons for returning) , carribean restaurant closed ( my favourite venue). Just super disappointing.

Celisha，7 晚结伴旅行

Expedia真实住客点评

8/10 很好

2025 年 10 月 27 日

Yatzirit，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 27 日

El hotel es excelente, está en remodelación, pero aun así tienen un buen servicio al cliente y sus empleados son todos educados y muy amables,

Milendy Isabel Cuevas，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 10 月 27 日

Restaurants are all under construction no buffets available and bars were closed 90% of the time

Edward Samuel，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 27 日

-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.

Alexis，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 26 日

Resort was amazing. Italian restaurant was very nice for breakfast and dinner. Mexican not so much. Night timw you could see alot of mosquitoes there. Also they should bave more than just 2 restaurants open all the time. Other suggestion would be food options bh bar area.. They did hamburgers one day and Paella one day. People should be bale to orded to the pool if they want to since there is only ome swim up bar. Staff was extremely friendly. Activities guy for fun. Marcelo at the front door is very njce. Bar staff kept refilling our drinks.

Todd，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 10 月 26 日

Jordens，3 晚行程

Orbitz真实住客点评

6/10 好

2025 年 10 月 24 日

Even if it was the low season, the hotel did not have enough entertainment for the guest. The bar closed at 11pm every night, which is way too early!...we went to a local bar twice during our stay to find some entertainment. I will say that the food was great, the rooms were nice and clean, and the staff very friendly.

Jesse，7 晚家庭旅行

Expedia真实住客点评

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